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Terms of service

The Purchasing Rules summarize the mutual business relationship, conditions, rules, rights and obligations between the customer (hereinafter referred to as the Buyer) and family cidery UTOPIA - 1490 s.r.o. (hereinafter referred to as the Seller). The operator is 1490 s.r.o. with its registered office at Sudkův Důl 10, 39501 OBRATAŇ, CZECH REPUBLIC, ID 05235847, registered at the Regional Court in České Budějovice, section C, insert 25065. The Buyer may place an order directly at www.utopia.direct, by email, SMS message or by telephone at the Seller's contact number. After placing the order in the order system (after the Buyer receives the confirmation of his order by e-mail), the order is considered a concluded purchase contract and therefore a binding order based on the applicable legal standards. The buyer acknowledges and agrees with the fact that the seller or his designated representative (Messenger) may, in connection with his order, request him to prove compliance with the condition under § 12 paragraph 1 letter. a) of Act No. 379/2005 Coll., as amended, ie that the buyer is not a person under the age of 18 (eg by presenting a copy or a visual record of the buyer's identity card). The buyer is obliged to comply with this request of the seller. Failure to prove this condition by the buyer at the request of the seller is a reason for cancellation of the order and withdrawal from the purchase contract by the seller. The seller reserves the right to change prices in the store at any time without prior notice to customers. The prices listed on the website are always valid and binding at the time of ordering. All prices listed on the store's website are displayed including VAT. The seller is a VAT payer. The Seller ships the goods within 2 working days from the day of crediting the payment for the goods to the Seller's bank account or Seller's card payments operator account. The Seller ships through PPL, DPD, MESSENGER and other shipping partners. The seller has no influence on the delivery times of the courier service. In the event that the Seller is unable to ensure the dispatch of the goods within one week, contact the Buyer, inform him of the extended delivery period and agree with the Buyer on the method of implementation of this order. It is possible to cancel the order before dispatch at any time by phone at +420 604 178 272 or by email sent by the Buyer to the Seller's email address ivo@1490.cz. According to Act 367/2000 Coll. the buyer has the right to withdraw from the contract within 14 days of receipt of performance without giving reasons. The goods must be returned to the Seller's address as an ordinary package. Shipments returned by cash on delivery will not be accepted. The goods, including the original packaging, must be in perfect condition, undamaged, undamaged, unused, capable of further distribution. A part of the returned shipment must be a copy of the proof of purchase in our store - an invoice. Based on the goods returned in this way, the Seller will be immediately refunded the money for the ordered goods, in the amount for which the goods were purchased. In the event of non-compliance with the above conditions, the Seller will not be able to accept withdrawal from the contract and the goods will be returned at the expense of the Buyer. The return of goods must be notified in advance by e-mail to the Seller in the wording "I want to unilaterally withdraw from the contract from day.month.year and demand a refund of the amount paid for the goods to the account number (Buyer's account number). Date and signature." is entitled to cancel the order (after prior agreement with the Buyer) especially in cases: when he has a legitimate doubt about the true identity or age of the Buyer, when he is unable to deliver the goods on time, If the Buyer has already paid part or all of the purchase price, This amount will be transferred back to his account or address as soon as possible. Complaints of goods are made in accordance with applicable laws in the Czech Republic.