If you are our customer, supplier, news subscriber or website visitor, you entrust us with your personal data. We are responsible for their protection and security. Please familiarize yourself with the protection of personal data, policies and rights that you have in connection with the GDPR (Personal Data Protection Regulation).
Who is the administrator?
We are a family cider house - company 1490 s.r.o., Sudkův Důl 10, OBRATAŇ, IČ: 05235847, which operates the website www.utopia.direct. We process your personal data as an administrator, ie we determine how personal data will be processed and for what purpose, for how long and we select any other processors who will assist us with the processing.
If you would like to contact us during processing, you can contact us by e-mail: firstname.lastname@example.org.
We declare that, as the controller of your personal data, we comply with all legal obligations required by applicable law, in particular the Data Protection Act and the GDPR, and that:
we will process your personal data only on the basis of a valid legal reason, especially legitimate interest, performance of the contract, legal obligation or consent, we fulfill the information obligation under Article 13 of the GDPR before starting the processing of personal data, enable and support you in applying and fulfilling your rights under the Personal Data Protection Act and the GDPR.
Scope of personal data and processing purposes
We process personal data that you entrust to us yourself for the following reasons (to fulfill these purposes):
- sale of cider:
Your personal data in the range: e-mail, name, surname, postal address, telephone, we urgently need to receive and process cider orders.
If you are a customer, we urgently need your personal data (invoicing data) to comply with legal obligations for the issuance and registration of tax documents.
- marketing - sending newsletters:
We use your personal data (e-mail and name), what you click on in the e-mail and when you most often open them, for the purpose of direct marketing - sending business messages. If you are our customer, we do so out of a legitimate interest, as we reasonably assume that you are interested in our news, for a period of 5 years. If you are not our customer, we send you newsletters only with your consent, for a period of 5 years. In either case, you can revoke this consent by using the unsubscribe link in each email you send.
- advanced marketing based on consent:
Only with your consent can we use an e-mail address, for example, for remarketing and targeting advertising on Facebook, for a period of 5 years. This can, of course, be revoked at any time via our contact details.
- photographic documentation, references, tastings, excursions:
Only on the basis of your consent can we use your photographs, references, feedback, etc., until you revoke the consent yourself. We retain your personal data for the duration of the limitation periods, unless the law provides for a longer period for their retention or we have not stated otherwise in specific cases.
Security and privacy
We protect personal information to the fullest extent possible with state-of-the-art technology. We protect them as if they were our own. We have taken and maintain all possible (currently known) technical and organizational measures to prevent the misuse, damage or destruction of your personal data.
Transfer of personal data to third parties
Ivo and Eva Laurin, Sudkův Důl 10, have access to your personal data. We use the services to ensure specific processing operations that we are unable to provide on our own. and applications from processors who can protect data even better than we do and specialize in that processing. These are the following providers:
idoklad.cz - our invoicing assistant
UOL a.s. - our accounting firm
MESSENGER a.s. - our courier for sending cider
mailerlite.com - our newsletter helper
Google - Gmail, Google Analytics - Shopify.com - our eshop
It is possible that in the future we will decide to use other applications or processors to facilitate and improve processing. However, we promise you that in such a case, when choosing, I will place at least the same demands on the processor for security and quality of processing as for myself.
Your privacy rights
You have a number of privacy rights. If you want to exercise any of these rights, please contact us via e-mail: email@example.com. You have the right to information that is already filled in this information page with the principles of personal data processing. Thanks to the right of access, you can call us at any time and we will prove to you within 14 days what your personal data is being processed and why. If something changes for you or you find your personal data out of date or incomplete, you have the right to supplement and change your personal data. You can exercise the right to restrict processing if you believe that we are processing your inaccurate data, that you believe that we are processing illegally, but that you do not want to delete all data, or that you have objected to the processing. You can limit the scope of personal data or the purposes of processing. (For example, by unsubscribing from the newsletter, you limit the purpose of processing for sending business messages.) Right of portability If you would like to take your personal data and transfer it to someone else, we will proceed in the same way as using the right of access - except that we provide in machine-readable form. We need at least 30 days here. The right to erase (be forgotten) Your next right is the right to erase (be forgotten). We do not want to forget you, but if you wish, you have the right to do so. In this case, we will delete all your personal data from our system as well as from the system of all sub-processors and backups. We need 30 days to secure the right to delete. In some cases, we are bound by a legal obligation, and for example, we must register the issued tax documents for the period specified by law. In this case, we will delete all such personal data that is not bound by another law. We will notify you by email when the deletion is complete. Complaint to the Office for Personal Data Protection If you feel that we do not treat your data in accordance with the law, you have the right to address your complaint to the Office for Personal Data Protection at any time. We will be very happy if you first inform us of this suspicion so that we can do something about it and correct any mistakes. Unsubscribe from sending newsletters and business messages We send you e-mails with inspiration, articles or products and services if you are our customer based on our legitimate interest. If you are not yet a customer, we will only send them to you with your consent. In either case, you can unsubscribe from our emails by pressing the unsubscribe link in each email you send.
We would like to assure you that our employees and associates who will process your personal information are required to maintain the confidentiality of personal information and security measures, the disclosure of which should endangered the security of your personal data. At the same time, this confidentiality persists even after the end of our contractual relations with us. Your personal data will not be disclosed to any other third party without your consent.
This policy of personal data processing applies from 6.8.2018.
The Purchasing Rules summarize the mutual business relationship, conditions, rules, rights and obligations between the customer (hereinafter referred to as the Buyer) and 1490 s.r.o. (hereinafter referred to as the Seller). The operator is 1490 s.r.o. with its registered office at Sudkův Důl 10, 39501 OBRATAŇ, ID number 05235847, registered at the Regional Court in České Budějovice, Section C, Insert 25065. The Buyer may place an order directly at www.utopia.direct , by email, SMS or telephone on the contact number of the Seller. After placing the order in the order system (after the Buyer receives the confirmation of his order by e-mail), the order is considered a concluded purchase contract and therefore a binding order based on the applicable legal standards. The buyer acknowledges and agrees with the fact that the seller or his designated representative (Messenger) may, in connection with his order, request him to prove compliance with the condition under § 12 paragraph 1 letter. a) of Act No. 379/2005 Coll., as amended, ie that the buyer is not a person under the age of 18 (eg by presenting a copy or a visual record of the buyer's identity card). The buyer is obliged to comply with this request of the seller. Failure to prove this condition by the buyer at the request of the seller is a reason for cancellation of the order and withdrawal from the purchase contract by the seller. The seller reserves the right to change prices in the store at any time without prior notice to customers. The prices listed on the website are always valid and binding at the time of ordering. All prices listed on the store's website are displayed including VAT. The seller is a VAT payer. The Seller ships the goods within 2 working days from the day of crediting the payment for the goods to the Seller's account 9493503001/5500. The Seller transports through the company MESSENGER a.s. The seller has no influence on the delivery times of the courier service. In the event that the Seller is unable to ensure the dispatch of the goods within one week, contact the Buyer, inform him of the extended delivery period and agree with the Buyer on the method of implementation of this order. It is possible to cancel the order before dispatch at any time by phone at 604 178 272 or by email sent by the Buyer to the Seller's email address firstname.lastname@example.org. According to Act 367/2000 Coll. the buyer has the right to withdraw from the contract within 14 days of receipt of performance without giving reasons. The goods must be returned to the Seller's address as an ordinary package. Shipments returned by cash on delivery will not be accepted. The goods, including the original packaging, must be in perfect condition, undamaged, undamaged, unused, capable of further distribution. A part of the returned shipment must be a copy of the proof of purchase in our store - an invoice. Based on the goods returned in this way, the Seller will be immediately refunded the money for the ordered goods, in the amount for which the goods were purchased. In the event of non-compliance with the above conditions, the Seller will not be able to accept withdrawal from the contract and the goods will be returned at the expense of the Buyer. The return of goods must be notified in advance by e-mail to the Seller in the wording "I want to unilaterally withdraw from the contract of the day.month.year and demand a refund of the amount paid for the goods to the account number (Buyer's account number). Date and signature." is entitled to cancel the order (after prior agreement with the Buyer) especially in cases: when he has a legitimate doubt about the true identity or age of the Buyer, when he is unable to deliver the goods on time, If the Buyer has already paid part or all of the purchase price, This amount will be transferred back to his account or address as soon as possible. Complaints of goods are made in accordance with applicable laws in the Czech Republic.
These Complaints Rules are a binding provision and summarize the mutual business relationship, conditions, rules, rights and obligations between you as the purchasing customer (hereinafter referred to as the Buyer) and the operator www.utopia.direct (hereinafter referred to as the Seller) ). The operator of the online store is 1490 s.r.o. with its registered office at Sudkův Důl 10, 39501 OBRATAŇ, ID number 05235847, registered at the Regional Court in České Budějovice, Section C, Insert 25065. It becomes binding for both parties at the time of concluding the purchase contract (date of acceptance of the Buyer's order by the Seller). If the goods show obvious defects when taking over from the courier service, ie especially the damaged packaging, the Buyer is entitled not to accept the shipment. In this case, write a report on the damage to the shipment with the employee from the courier service. In such a case, the Buyer's right to the provision of proper performance by the Seller or to a refund of the purchase price at the Buyer's choice remains. In the event that the Buyer takes over the shipment from the courier service and finds obvious defects after unpacking the shipment (incomplete shipment, mechanical defects), he is obliged to notify the Seller in writing immediately, but no later than within 3 days of receiving the shipment. According to Act 367/2000 Coll. the buyer has the right to withdraw from the contract within 14 days of receipt of performance without giving reasons. The goods must be returned to the Seller's address as an ordinary package. Shipments returned by cash on delivery will not be accepted. The goods, including the original packaging, must be in perfect condition, undamaged, undamaged, unused, capable of further distribution. A part of the returned shipment must be a copy of the proof of purchase in our store - an invoice. Based on the goods returned in this way, the Seller will immediately return the money for the ordered goods in the amount for which the goods were purchased. In the event of non-compliance with the above conditions, the Seller will not be able to accept withdrawal from the contract and the goods will be returned at the expense of the Buyer. The return of goods must be notified in advance by e-mail to the Seller in the wording "I want to unilaterally withdraw from the contract from day.month.year and demand a refund of the amount paid for the goods to the account number (Buyer's account number). Date and signature." The warranty period for the sold cider is provided for 1 month in compliance with the storage conditions of the Buyer (up to 8 ° C.) Defect claim is always made at the Seller's registered office. If the Buyer decides to send the claimed goods to the Seller's registered office. , in its own interest, so that the Goods are packed in a suitable and sufficiently protective packaging material meeting the requirements of transportation of fragile goods and mark the shipment with appropriate symbols.The complaint is made by a unilateral legal act by which the Buyer alleges a specific defect, writes how the defect manifests and informs about the specific claim from the liability for the defect (complaint protocol) This will be done in writing and delivered by e-mail to the Seller at. Documentation of the defect in the form of an attached photo can simplify the entire complaint process. In no case do not send the goods to the Seller's address without prior written notice of the complaint. From that moment on, the 30-day period for rectifying the defect begins to run. The Seller shall immediately contact the Buyer and agree with him the most suitable form of the complaint procedure. In all cases, it is necessary to submit a complaint protocol, a copy of the proof of purchase in our store - an invoice, a complete product. In the event that the Seller is not able to make a complaint within 30 days from the date of the complaint, the Buyer is granted the same rights as if it were an irreparable defect. In the event that the goods have a demonstrably irreparable defect that prevents the use of the goods, the Buyer is entitled to exchange goods of the same or similar quality, quality and type. If the complaint was unjustified, the Buyer is obliged to reimburse the Seller for the costs incurred in connection with the unjustified complaint. The right to make a complaint expires when the goods are used in conditions that do not correspond to the conditions stated in the documentation (the documentation also includes warnings on the original packaging of the product) for the goods, careless, excessive or unprofessional handling, force majeure. strong>
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.